Privacy Policy
Your story stays
between us.
Last updated: 27 May 2026
Heartscript handles personal stories — the kind you don't share lightly. We treat yours the way we'd want ours treated: read only by the people writing the song, kept private, never sold, never repackaged for anyone else.
On this page
What we collect from you
#To craft a song that's truly yours, we need a few specific things. Here's everything:
- Your story details — names, occasion, relationship, the memories and details you share through our questionnaire.
- Contact information — your email address (and your name, so we know how to address you).
- Delivery preferences — language, mood, and any specific date you need it by.
- Payment information — handled entirely by Razorpay. We never see or store your card details.
Why we collect it
#One reason, only: to make your song and deliver it to you.
Your story details become lyrics. Your email is where we send the finished song. Your payment is processed so we can keep crafting songs for other people too.
We don't use your information for advertising. We don't sell it. We don't share it with marketing networks.
Who has access to your story
#A small team of writers, vocalists, and producers at Heartscript reads your story to write your song. Each one is bound by a confidentiality agreement.
We use three third-party services that touch some of your data:
- Razorpay — to process payments securely. They handle your card/UPI details, not us.
- Supabase — to store your order details on our behalf, behind authentication.
- Email delivery — to send your song and confirmations to your inbox.
That's it. No analytics resellers, no data brokers.
How long we keep it
#We keep your story and order details indefinitely so we can answer questions if you reach out months later (“could I get a copy of the lyrics again?” is a common one).
You can ask us to delete everything at any time. We'll do it within 7 days and confirm by email.
Your rights
#You can email us at hello@heartscript.in any time to:
- Get a copy of what we have on file about you
- Correct anything that's wrong
- Delete your account and all associated data
- Ask any question you have about how we use your information
Children
#Heartscript is intended for adults (18+) who are buying a gift. If a song is being made for a child, the buyer is still an adult and is responsible for the story details they share.
Changes to this policy
#If we ever change how we handle your data, we'll update this page and note the date below. For meaningful changes, we'll also email anyone who's ordered from us in the last year.